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Office Locations

Dublin, OH

475 Metro Place South, Suite 110
Dublin, OH 43017
O: (614) 344-9381
F: (614) 362-2295
General Email: [email protected]

Pleasant Hill, CA

2300 Contra Costa Blvd, Suite 100
Pleasant Hill, CA 94523
O: (925) 288-0600
O: (925) 938-5540
F: (925) 288-0616
F: (925) 935-5545
General Email: [email protected]

Diamond Bar, CA

22632 Golden Springs Dr, Suite 315
Diamond Bar, CA 91765
O: (909) 861-5090
F: (909) 861-2688
General Email: [email protected]

Palm Spring, CA

1801 East Tahquitz Canyon Way, Suite 202
Palm Spring, CA 92262
O: (760) 325-9663
F: (760) 864-7218

Irvine, CA

15520 Rockfield Blvd, Suite G
Irvine, CA 92648
O: (925) 288-0600
F:  (925) 288-0616
General Email: [email protected]

Pair your MFA device to your RHW Client Portal

NetStaff CS MFA setup instructions
1. Log in to NetStaff CS.
2. Select your name near the upper-right corner of the screen and choose Manage Multi-factor Authentication.
3. Select Add Option to set up MFA.
4. Enter your password and click Enter to launch the setup wizard.
5. On the Multi-Factor Authentication Setup screen, click Get Started.

How to pair a mobile app
1. When prompted to choose an MFA method, select either Use Thomson Reuters Authenticator or Use a third-party multi-factor app and click Next.
2. On the Download and install screen, click Next if you have already installed an MFA app. If not, return to the Choose your MFA device section in this article.
3. On the Scan Code screen, open your mobile app and tap Settings > Add Account (or the plus sign) to open your device's camera to scan the QR code. If you need to enter a code instead, the Setup Wizard will time-out and give the option to do this.
4. After pairing via QR code or entering a code, your computer will say the pairing is successful and you will be able to name your now-paired device. This is helpful if you pair multiple devices to your account.

Pair your MFA device to your account
NetStaff CS MFA setup instructions
1. Log in to NetStaff CS.
2. Select your name near the upper-right corner of the screen and choose Manage Multi-factor Authentication.
3. Select Add Option to set up MFA.
4. Enter your password and click Enter to launch the setup wizard.
5. On the Multi-Factor Authentication Setup screen, click Get Started.
How to pair a mobile app
1. When prompted to choose an MFA method, select either Use Thomson Reuters Authenticator or Use a third-party multi-factor app and click Next.
2. On the Download and install screen, click Next if you have already installed an MFA app. If not, return to the Choose your MFA device section in this article.
3. On the Scan Code screen, open your mobile app and tap Settings > Add Account (or the plus sign) to open your device's camera to scan the QR code. If you need to enter a code instead, the Setup Wizard will time-out and give the option to do this.
4. After pairing via QR code or entering a code, your computer will say the pairing is successful and you will be able to name your now-paired device. This is helpful if you pair multiple devices to your account.

Video for setting up Authenticator for iOS

a. Tap the App Store icon.
b. Tap the Search button and enter "Thomson Reuters Authenticator" in the search bar.
c. Tap the Get button and follow the prompts to install it on your device.
d. Tap Open to launch the Authenticator app.
e. Tap Allow to enable notifications, which allows the Authenticator app to display sign-in requests on your device.
f. Proceed to the Pair your MFA device to your account section in this article and pair your mobile device with your login credentials.
Pairing your MFA to your account

Pair your MFA device to your account
NetStaff CS MFA setup instructions
1. Log in to NetStaff CS.
2. Select your name near the upper-right corner of the screen and choose Manage Multi-factor Authentication.
3. Select Add Option to set up MFA.
4. Enter your password and click Enter to launch the setup wizard.
5. On the Multi-Factor Authentication Setup screen, click Get Started.
How to pair a mobile app
1. When prompted to choose an MFA method, select either Use Thomson Reuters Authenticator or Use a third-party multi-factor app and click Next.
2. On the Download and install screen, click Next if you have already installed an MFA app. If not, return to the Choose your MFA device section in this article.
3. On the Scan Code screen, open your mobile app and tap Settings > Add Account (or the plus sign) to open your device's camera to scan the QR code. If you need to enter a code instead, the Setup Wizard will time-out and give the option to do this.
4. After pairing via QR code or entering a code, your computer will say the pairing is successful and you will be able to name your now-paired device. This is helpful if you pair multiple devices to your account.

Video for setting up Authenticator for Android

a. Tap the Play Store icon in your app list.
b. Tap the search button and enter "Thomson Reuters Authenticator" in the search field.
c. Tap the Install button and follow the prompts to install it on your device.
d. Tap Open to launch the Authenticator app.
e. Proceed to the Pair your MFA device to your account section in this article and pair your mobile device with your login credentials.
Pairing your MFA to your account

Pair your MFA device to your account
NetStaff CS MFA setup instructions
1. Log in to NetStaff CS.
2. Select your name near the upper-right corner of the screen and choose Manage Multi-factor Authentication.
3. Select Add Option to set up MFA.
4. Enter your password and click Enter to launch the setup wizard.
5. On the Multi-Factor Authentication Setup screen, click Get Started.
How to pair a mobile app
1. When prompted to choose an MFA method, select either Use Thomson Reuters Authenticator or Use a third-party multi-factor app and click Next.
2. On the Download and install screen, click Next if you have already installed an MFA app. If not, return to the Choose your MFA device section in this article.
3. On the Scan Code screen, open your mobile app and tap Settings > Add Account (or the plus sign) to open your device's camera to scan the QR code. If you need to enter a code instead, the Setup Wizard will time-out and give the option to do this.
4. After pairing via QR code or entering a code, your computer will say the pairing is successful and you will be able to name your now-paired device. This is helpful if you pair multiple devices to your account.